tbajje Frequently Asked Questions

Creating a tbajje account takes less than three minutes. Visit the tbajje Login page, click the registration option, and fill in your name, email address, mobile number, and date of birth. You must be at least 21 years old to register. Once submitted, you will receive a confirmation on your registered mobile number. After confirming, your account is active and ready for a first deposit.

tbajje requires a valid government-issued photo ID to complete KYC verification. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to provide proof that the payment method linked to your account belongs to you. KYC is mandatory before your first withdrawal can be processed, and documents should be submitted in clear, legible scans or photographs.

You can reset your tbajje password directly from the Login page by clicking the 'Forgot Password' link and entering your registered email address or mobile number. A reset link or OTP will be sent to your contact details on file. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected].

No — each player is permitted to hold exactly one tbajje account. Opening duplicate accounts is a violation of the tbajje Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of balances. If you believe a duplicate account was created in error, contact [email protected] immediately to have the situation resolved before any accounts are actioned.

To permanently close your tbajje account, send an email to [email protected] with the subject line 'Account Closure Request' from your registered email address. The support team will process your request, ensure any remaining balance is withdrawn to your verified payment method, and close the account within 3-5 business days. Note that account closure is different from self-exclusion — if gambling is the concern, self-exclusion is the recommended route instead.

To deposit via bKash on tbajje, log in to your account, navigate to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a tbajje bKash merchant number; send the specified amount from your bKash app and enter the bKash transaction ID in the deposit form to confirm. Deposits are credited to your tbajje account within a few minutes once the transaction is verified.

Nagad deposits on tbajje are processed almost instantly — in most cases, funds appear in your gaming balance within 1 to 5 minutes of sending the payment. The process is identical to bKash: select Nagad in the Deposit section, transfer the amount from your Nagad app to the displayed tbajje number, and submit the transaction ID. If your deposit has not been credited after 15 minutes, contact [email protected] with your transaction reference.

The minimum deposit amount on tbajje is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. There is no maximum deposit limit set by tbajje, although your payment provider's own daily limits may apply. All deposits are credited in Bangladeshi Taka.

The minimum withdrawal amount on tbajje is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or any verified bank account linked to your tbajje profile. Your account must be fully KYC-verified before any withdrawal is processed. Withdrawal requests submitted before completing identity verification will be held until verification is complete.

tbajje processes bKash withdrawals within 1 to 24 hours in most cases, with the majority of requests completed within a few hours during normal business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. If your withdrawal has not arrived within 24 hours for mobile wallet methods or 3 business days for bank transfers, contact [email protected] with your withdrawal reference number.

tbajje does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their standard fee schedule. tbajje recommends checking your provider's fee terms before initiating a transaction so there are no unexpected deductions from your transfer amount.

Yes, tbajje accepts deposits via bank transfer from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. To use this method, select Bank Transfer in the Deposit section, note the tbajje account details provided, and initiate the transfer from your online or mobile banking app. Upload your transfer receipt in the tbajje deposit form and the funds will be credited once the transfer is confirmed, typically within 1 to 3 business days.

tbajje offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC ODI and Test series, and Bangladesh Tigers international fixtures. Available market types include match winner, top run scorer, top wicket taker, total runs over/under, player performance specials, and live in-play betting on ongoing matches. New markets are added regularly during tournament seasons.

To play slots on tbajje, navigate to the Slots section from the main menu, browse the available titles from providers including Pragmatic Play, NetEnt, and Microgaming, and click any game to launch it directly in your browser — no download required. Choose your bet size using the on-screen controls, then spin to play. All tbajje slot games are optimised for mobile and can be played on Android or iOS devices over a standard data connection.

All games on tbajje are supplied by certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose Random Number Generators (RNGs) are independently tested and certified for fairness. tbajje does not modify game logic or outcomes. Live dealer games are streamed in real time from professional studios, providing full transparency. tbajje is committed to fair play as part of its SSL-secured, independently certified platform.

Yes — the entire tbajje platform is built mobile-first and is fully optimised for smartphones. All games, including slots, live dealer tables, cricket betting, and King of Fishing, run directly in your mobile browser without requiring any app download. tbajje works smoothly on both Android and iOS devices. A stable internet connection via 4G or Wi-Fi is recommended for the best live dealer experience.

tbajje offers a welcome bonus for newly registered players on their first qualifying deposit. The bonus is credited automatically to your account after your first deposit meets the minimum qualifying amount. Full details of the current welcome bonus offer — including the bonus percentage, maximum bonus amount in BDT, and any promotional conditions — are displayed on the tbajje Casino page and are subject to change. Check the Casino page for the most current offer before depositing.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus funds can be converted into withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in total wagers before the bonus becomes withdrawable. Wagering requirements and eligible game contributions are stated in the terms of each tbajje promotion. Sports bets and slot wagers typically count fully; live dealer contributions may vary by offer.

Yes, tbajje bonuses have an expiry period. The standard validity window for most bonuses is 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirements are not completed within this window, the bonus and any associated winnings will be removed from your account. Always check the individual bonus terms displayed on the tbajje Casino page for the exact expiry date applicable to each offer.

No — bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been met. If you request a withdrawal while a bonus with incomplete wagering is active on your account, tbajje may remove the bonus and any winnings derived from it before processing the withdrawal of your real-money balance. To avoid this, review the wagering status of any active bonus before submitting a withdrawal request. The tbajje support team can clarify your current wagering progress upon request.

tbajje operates as a safe and reliable online gaming platform with 256-bit SSL encryption protecting all data transmissions, certified RNG game software, and strict KYC and AML compliance procedures. Player funds are handled through established payment partners including bKash, Nagad, and major Bangladeshi banks. tbajje does not make specific claims about regulatory licensing and recommends that players review local laws applicable to their situation before registering. All players must be 21 years of age or older.

tbajje uses 256-bit SSL/TLS encryption on all data transmitted between your device and tbajje servers. Sensitive personal data and financial records are stored encrypted at rest. Access to player data is restricted to authorised staff only, through role-based access controls. tbajje does not sell personal data to third parties and does not share it except with verified payment processors, KYC providers, and regulatory authorities as required by law. Full details are set out in the tbajje Privacy Policy.

The minimum age to register and play on tbajje is 21 years. This is an absolute requirement enforced through identity verification. Every player must confirm their age during registration and provide a government-issued ID during KYC before their first withdrawal is processed. Any account found to belong to a person under 21 will be closed immediately and all funds forfeited. tbajje takes age verification seriously as part of its responsible gaming commitment.

To self-exclude from tbajje, send an email to [email protected] with the subject 'Self-Exclusion Request' and your registered account email address. Self-exclusion periods available are 3 months, 6 months, 1 year, or permanent. Your account will be suspended as a priority request, all marketing communications will cease, and you will not be able to register a new account during the exclusion period. Self-exclusions cannot be reversed before the chosen period expires.

The tbajje support team is available 24 hours a day, 7 days a week. The best way to reach us is by email at [email protected] — include your registered account email and a clear description of your issue in the message. For responsible gaming requests such as deposit limits, time-outs, or self-exclusion, use the subject line 'Responsible Gaming Request'. The team aims to acknowledge all emails within a few hours and provide a full response within 24 hours (Bangladesh Standard Time, UTC+6).